Shipping
All orders will be dispatched within 24 hours of ordering and we use Australia Post for our shipments
We charge a standard shipping rate of $4.00 AUD, which will automatically be applied at the cart during the checkout process. You can expect to receive your parcel within 2-8 business days.
We also offer Express Delivery for a flat rate of $8.00 AUD. You can expect to receive your parcel within 1-3 business days.
Once your order is shipped, you will receive an email notifying you of the courier company and tracking number.
You may be required to sign for delivery. Before signing, please inspect the package for any obvious tampering. If you receive an empty package but sign the delivery receipt and do not immediately report it to the carrier, OzSox cannot be held responsible and cannot issue a refund or replacement.
Please keep the receipt of the delivered product in case you need to contact us about your purchase in the future.
Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what's happened. If you purchase insured shipping, after our investigation, if your item is confirmed as lost or stolen, we will send out a replacement straight away. If you choose not to purchase insured shipping, we are unable to guarantee a replacement for your stolen item.
Any delays with shipment due to carrier issues or exceptional conditions are unfortunately out of our control. Some delays may also occur during national holidays.
No refunds on sale items.