Shipping

All orders will be dispatched within 24 hours of ordering and we use Australia Post for our shipments

 

We charge a standard shipping rate of $8.00 AUD on orders Australia wide, which will automatically be applied at the cart during the checkout process. You can expect to receive your parcel within 2-8 business days.

We also offer Express Delivery for a flat rate of $10.00 AUD on orders Australia wide. You can expect to receive your parcel within 1-3 business days.

We also ship to the UK, US and New Zealand, these shipping prices can be seen at checkout. 

Once your order is shipped, you will receive an email notifying you of the courier company and tracking number.

You may be required to sign for delivery. Before signing, please inspect the package for any obvious tampering. If you receive an empty package but sign the delivery receipt and do not immediately report it to the carrier, OzSox cannot be held responsible and cannot issue a refund or replacement.

Please keep the receipt of the delivered product in case you need to contact us about your purchase in the future.

Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what's happened. 

Any delays with shipment due to carrier issues or exceptional conditions are unfortunately out of our control. Some delays may also occur during national holidays.

No refunds on sale items.